Thank you for shopping at vistavitali.com, operated by Gero Khale. We strive to provide high-quality health and wellness gadgets for athletes and fitness enthusiasts. However, if you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Initiating a Return
To initiate a return, please follow these steps:
1. Contact our customer support team at admin@vistavitali.com to request a Return Merchandise Authorization (RMA) number.
2. Include the RMA number in your return package along with a copy of your original order confirmation or receipt.
3. Pack the item securely in its original packaging.
4. Ship the item to the following address:
Gero Khale
Sitio Lower Bacayan Cebu City 6000 Philippines
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will process the refund to your original method of payment within 5-7 business days. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company’s processing time.
Exchanges
If you would like to exchange your item for a different size, color, or model, please indicate your preference when requesting a return authorization. We will do our best to accommodate your request, subject to product availability.
Exceptions
Certain items are not eligible for return or refund, including:
- Personalized items
- Gift cards
Fairness and Transparency
At Gero Khale, we are committed to ensuring fairness and transparency in our refunds and returns process. We understand that circumstances may vary, and we strive to address each situation with care and consideration.
Customer Satisfaction Guarantee
Your satisfaction is our priority. If you are not completely satisfied with your purchase for any reason, please don’t hesitate to reach out to us. Our dedicated customer support team is here to assist you and ensure that your concerns are addressed promptly and effectively.
Product Condition
To qualify for a refund or return, the item must be unused and in the same condition that you received it. Please ensure that the product is returned in its original packaging to facilitate processing.
Product Warranty
Certain products may come with a manufacturer’s warranty. If you encounter any issues with a product covered by a warranty, please contact us, and we will provide you with assistance in filing a warranty claim with the manufacturer.
Timely Resolution
We aim to process returns and refunds as quickly as possible. Once we receive your returned item, we will promptly inspect it and notify you of the status of your refund or exchange. We appreciate your patience and understanding throughout this process.
Hassle-Free Process
We strive to make the returns and refunds process as hassle-free as possible for our customers. Our customer support team is available to assist you every step of the way, ensuring a smooth and seamless experience.
Continuous Improvement
At Gero Khale, we are continually improving our policies and procedures to better serve our customers. Your feedback is invaluable to us, and we welcome any suggestions or comments you may have regarding our refunds and returns process.
Modification of Policy
We reserve the right to modify, revise, or update this Refunds and Returns Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our current practices.
Acceptance of Terms
By using our website and purchasing products from Gero Khale, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Refunds and Returns Policy.
If you have any questions or concerns about our Refunds and Returns Policy, please do not hesitate to contact our customer support team at admin@vistavitali.com. We are here to assist you and ensure that your experience with Gero Khale is positive and satisfactory.
Thank you for shopping at vistavitali.com. We appreciate your business and strive to make your shopping experience as seamless as possible.